Shipping Policy

Welcome to Fairy Bee Honey — Pakistan’s Trusted Pure Honey Brand. We are committed to delivering 100% pure and natural honey safely, quickly, and reliably across Pakistan.

This Shipping Policy explains how your orders are processed, delivered, and tracked.

Shipping Coverage Across Pakistan

We deliver honey to all major cities and remote areas in Pakistan, including:

  • Karachi
  • Lahore
  • Islamabad
  • Peshawar
  • Quetta
  • Hyderabad
  • Multan
  • Gujranwala
  • Faisalabad
  • AJK & GB
  • Villages
  • Small Towns

Shipping Partners

We ship through trusted logistics partners who ensure secure, temperature-safe, and reliable delivery for fragile items like glass jars:

  • Leopards Courier
  • TCS
  • M&P (Call Courier)

Shipping Time

Delivery time depends on your location:

  • Major Cities 1–3 Days Working days
  • Remote Areas 3–7 Days Working days

🌙 Peak Season Notice: During Ramzan, Eid, and Winter, delivery may take slightly longer. We always update customers if any delays occur.

Order Processing Time

Orders are processed within:

⚡ 24 Hours — Monday to Saturday
🕕 Orders placed after 6 PM will be processed the next working day.

Shipping Confirmation & Tracking

Once your order is shipped, you will receive:

📱 SMS / WhatsApp update with dispatch confirmation
🔢 Tracking ID for your parcel
🔗 Courier link for live parcel tracking
📍 You can check your delivery status anytime using your Tracking Number provided via SMS or WhatsApp.

Incorrect Address or Failed Delivery

Your parcel may be returned if:

  • Wrong address or phone number was provided during checkout
  • Courier could not reach you after multiple attempts
  • Customer refused to receive the parcel

⚠️ In such cases, the customer may be asked to pay shipping charges again for re-delivery. Please double-check your address before placing an order.

Delivery Issues (Lost / Damaged Parcel)

If a parcel is:

  • Lost by the courier
  • Damaged or leaked during transit
  • Incorrect item received
  • We will reship the order free of cost
  • We will issue a full refund (as per our Refund Policy)

📸 Proof Required: Please provide clear photos or videos of the damaged parcel to process your claim quickly.

User Responsibilities

By using this website, you agree:

  • Not to misuse or abuse the website in any way.
  • Not to attempt unauthorized access, modify content, or interfere with website functionality.
  • To provide correct and complete information during checkout.

Updates to Our Shipping Policy

Fairy Bee Honey may update this Shipping Policy at any time to improve customer experience and comply with logistics standards. Changes will be posted on this page with an updated.

Contact for Shipping Support

Have a question about your order or delivery? We’re here to help:

Fairy Bee Honey – Customer Support

📧 Email: info@fairybeehoney.com

📞 Phone: +92324 9577200

🌐 Website: fairybeehoney.com

🏬 Address: Shop No 1 Main Mall Road Near PSO Pump Lahore, Punjab Pakistan