Refund & Return Policy

Thank you for shopping with Fairy Bee Honey. We strive to deliver 100% pure, natural, and hygienically packed honey to our customers. Your satisfaction is extremely important to us.

This Refund & Return Policy explains how refunds, replacements, and returns work for our products.

Eligibility for Returns

Due to the nature of our product (food/consumable items), returns are allowed only under the following conditions:

  • 🫙 You received a damaged or leaked product
    If your jar was damaged, cracked, or leaked during delivery.
  • 📦 You received the wrong product
    If the product delivered is not what you ordered.
  • 📅 You received an expired item
    This is highly unlikely as honey does not expire easily, but this condition is covered for your protection.

Non-Returnable Items

We cannot accept returns if:

  • The product was damaged due to customer mishandling
  • The wrong address was provided during checkout
  • The product was purchased during special deals or discounts (non-refundable unless damaged)

Timeframe for Claims

Customers must report any issue within:

⏰ 48 Hours of receiving the product
⚠️ After 48 hours, refund/return eligibility may no longer apply. Please inspect your order immediately upon delivery.

Proof Required (Mandatory)

To process your claim quickly and efficiently, please provide:

  • Clear photos of the damaged or incorrect product
  • A photo of the outer packaging / delivery box
  • Your Order Number and customer details
  • A short video showing the issue (optional but very helpful)

Replacement Policy

If your claim is approved, you will receive:

✅ A free replacement jar, shipped at no extra cost to you.
We typically ship replacements within 2–4 working days after claim approval.

Refund Policy

Refunds are applicable only when:

  • Replacement is not possible (item is out of stock)
  • Customer received an incorrect or heavily damaged item
  • An order was charged but never delivered
    Refunds will be issued through:
  • Bank Transfer
  • Easypaisa / JazzCash
  • Original payment method (where applicable)

Order Cancellation

You may cancel your order:

  • Before it is shipped
    → Full refund will be issued
  • After shipping has started
    → Cancellation is not possible
  • Contact our support team immediately if you wish to cancel your order — before it is dispatched.

How to Request a Refund or Return

Follow these simple steps to submit your request:

📸
Step 1
Take clear photos/video of the issue

📩
Step 2
Contact us via email or WhatsApp

🧾
Step 3
Share your Order ID and details

✅
Step 4
We review and process your claim

 

When contacting us, please include:

  • Order ID
  • Reason for your request
  • Photos or videos as proof

Shipment Issues

If a courier causes delays or loses your parcel, we will coordinate with the courier company and either:

  • Send you a
    free replacement
    , or
  • Issue a
    full refund

We are committed to making sure your order reaches you safely.

Policy Updates

Fairy Bee Honey reserves the right to update or modify this Refund & Return Policy at any time to ensure better service and legal compliance. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us for Refund / Return

Reach out to our support team anytime during business hours:

 

Fairy Bee Honey – Customer Support

📧 Email: info@fairybeehoney.com

📞 Phone: +92324 9577200

🌐 Website: fairybeehoney.com

🏬 Address: Shop No 1 Main Mall Road Near PSO Pump Lahore, Punjab Pakistan